This privacy policy explains how VIETNAM ARAB TRAVEL collects and uses customers’personal data when they use website, applications, products and services of the company.
This policy does not apply to any other websites, products, services or contents maintained or operated by other third parties that use a separate privacy policy.
COLLECT INFORMATION
We collect customer personal information in the following ways:
- Customer account subscription at https://crm.vietnamarab.net/
- The information registration form (link on the website)
- Information provided by customer during service use
- In addition, we may receive personal information about customer from other sources, including service providers, partners and publicly available sources.
SCOPE & PURPOSE OF PERSONAL INFORMATION COLLECTION
We use customer personal information to operate, provide and improve our Services. Our purposes of using personal information include:
- Providing our Services: We use customer personal information to provide services and process transactions related to our Services such as registration, purchases, participation in advertising programs, offers and payments.
- Measure, support and improve Services: We use customer personal information to measure usage, analyze performance, fix bugs, provide support, improve and develop Services.
- Make recommendations and personalize the experience: We use customers’ personal information to recommend our Services that may be of interest to them, identify their preferences, at the same time personalize customer experience with our Services
- Compliance with legal obligations: In certain cases, we have a legal obligation to collect, use or store customer personal information.
- Communication: We use customers’ personal information to communicate with them through different channels (e.g. email, chat, SMS, voice calls) regarding matters related to Services and to reply requests.
- Marketing: We use customer personal information to market and promote our Services as required by law. We may display advertisements for our Services based on customer interests.
- Prevention of fraud and abuse, credit risks: We use customer personal information to prevent and detect fraud and abuse, which protect the security of customer, the company, and others. We may also use scoring methods to assess and manage credit risks.
- Some specific purposes require customer agreement: We may ask for customer consent to use personal information for a specific purpose when contacting.
INFORMATION SECURITY
Our company currently use information security measures to prevent loss, confusion or change of data in the system. Our system are designed to protect the safety and privacy of customer information by using MD5 PHP algorithm to encrypt customer input.
We never sell, rent, lease or exchange customer personal information with any persons or other organizations.
- We have appropriate technical and security measures to prevent unauthorized access and use of personal information. We also regularly coordinate with security experts to update the latest information on network security to ensure the safety of personal information. When collecting data, we keep and secure personal information at the server system, and this personal information is secured by firewalls, access control measures, and data encryption.
- We do not store your payment card information (full name, card number, CVV number) issued by financial institutions on our system. Your online payment transaction is made on the relevant bank’s system.
WEBSITE & THIRD-PARTY ADVERTISING
Our Services may include third-party advertising and links to other websites and applications. Third-party advertising partners may collect information when customers interact with their content, advertising, or services.
TERM OF STORAGE OF PERSONAL INFORMATION
All customer information is stored in a database on our CRM. We store your personal information to ensure your continued ability to use our provided Services, and store them for a necessary period to achieve the objectives set forth in this Privacy Policy, either as required by law (including for tax and accounting purposes), or to perform other works as notified to you in advance.
The length of time we retain specific personal information is different depending on the purpose of use, and we will delete your personal information in accordance with applicable laws.
CONTACT INFORMATION
If you have any questions related to our privacy policy, please contact us at the address below:
VIETNAM ARAB TRAVEL
Location: No.20/181 Xuan Thuy street, Dich Vong Hau, Cau Giay, Hanoi, Vietnam
Telephone: 0249 996 3579
Email: support@vietnamarab.net
Our business is constantly changing and this privacy policy may also be amended. You are advised to visit and check our website regularly for the most recent changes. Unless otherwise stated, our current privacy policy applies to all personal information we hold about you and your account. Amending this policy in every cases will not reduce the level of protection of personal information collected in the past without notifying customer and giving customer the right to choose.
PERSONAL INFORMATION OF MINORS
If you are under 18 years of age, you must obtain the agreement of a parent or guardian before entering into a contract and accepting this privacy policy.